Neil McKay

UX Designer (contract), Govinity · Dec 2025 – Aug 2026

• Audited the clerk's live-meeting interface for a govtech platform that runs public meetings end to end.
• Prototyped improvements in Replit with AI-assisted code, so the team could test interactions instead of reading specs.

Portfolio operations and AI tooling

• Designed and built the operating system for a multi-owner real estate portfolio across California and Switzerland, working with four property management companies.
• Automated intake of monthly manager reports (scanned PDFs, spreadsheets) into a single database, with anomaly flags.
• Created a maintenance and asset register, data-gap tracking prioritized by safety risk, and decision one-pagers and meeting packets for non-technical owners.
• Built a custom MCP server connecting Things 3 to Claude, plus custom Claude skills for reporting, writing and design review.

• Led design of the internal platforms used to build, manage and deploy conversational agents for enterprise clients: Modeling Workbench, Integrated Tools Suite and Bot Store. Users were [24]7's deployment teams and client administrators. Designs included sandboxed changes with a preview of each change's impact on model accuracy before deployment.
• Created the standard chat design system, templates and training for the global service delivery team, cutting design time per client chat deployment from weeks to about three days.
• Established content strategy for conversational AI, and prototyping, as new design competencies; hired and led both. Contextual chat invitations lifted acceptance 6% for Hilton (rolled out to all traffic) and 2% for Sears, about $74K in annual revenue.
• Managed 2–3 designers within a global design studio of about 30.
• Developed and presented new-business concepts with executives and sales for enterprise prospects, including Capital One and Westpac.
• Lead inventor, US Patent 11,442,612: a mobile chat interaction method (filed 2016, granted 2022).
• Clients included Target, Hilton, United Airlines, Best Buy, Sirius XM, IBM, Dish and Optus.

• Defined market opportunities and ran experiments to validate them; designed the product, brand and marketing; prototyped and shipped the web app with the CTO.

• Led complex B2B SaaS projects from research to detailed interaction specs, for clients including Bloomberg.
• Used research, personas, conceptual models and story mapping to build shared understanding across product teams.

• Introduced user-centered design to a govtech company: research, paper and interactive prototypes, usability testing.
• Redesigned VoteCast Touch, a touchscreen voting system for elected officials in public meetings.
• Scaled delivery of hundreds of customized SaaS integrations for government clients; built and led a team of four designers.